Complimentary insured shipping, both ways
Client care

Refund policy

Thirty days to change your mind, with the postage on us. No restocking fee, no small print.

Diamond wedding band
30 days

to return an unworn piece

$0

return postage — we send the label

0%

restocking fee

2 days

to inspect and refund

Starting a return

Three simple steps

  1. Tell usWrite to us with your order number. We send an insured, prepaid label the same working day.
  2. Send it backPack the piece unworn, in its original box, with its grading certificate. Keep your proof of postage.
  3. Get refundedWe inspect it within two working days and refund your original payment method the same day it passes.
Clear either way

What we can — and cannot — take back

We gladly take back

  • Unworn pieces returned within 30 days of delivery
  • Pieces in their original packaging, with the grading certificate
  • Rings we resized for you — still within the same 30 days
  • Anything that arrives faulty or not as ordered — at any time

We cannot take back

  • Engraved pieces — once your words are inside, it is yours alone
  • Bespoke commissions designed to your brief and approved at CAD
  • Pierced earrings once the hygiene seal is broken
The details

Refunds, exchanges and repairs

When your refund arrives

We refund what you paid, including any original shipping charge, to your original payment method. Your bank may then take three to ten working days to show it.

Exchanges and resizing

If only the size is wrong, ask for a resize instead of a refund and keep the ring you chose. For any other exchange we refund the original and place a fresh order, so you are never waiting on one before the other.

If something is faulty

Tell us and we will repair, replace or refund — whichever you prefer. Photographs help us skip a step. A manufacturing fault is our responsibility for as long as you own the piece.

Cancelling before dispatch

An in-stock order can be cancelled at no cost any time before it ships. A made-to-order piece can be cancelled until we begin making it; after that, ask us and we will tell you honestly where yours has reached.

Good to know

Return questions

Do I need the certificate?
Yes. Without its grading certificate a stone cannot be resold as graded, so we can only refund in full when it comes back with the piece.
Can I return a ring from the ring builder?
Yes — a ring you built from a setting and a diamond is returnable within 30 days like any other piece, unless it was engraved.
How do I pack my return?
Use the original box if you still have it, and do not write anything about jewelry on the outside of the parcel.
Not sure it qualifies?

Ask us first.

Write to us before you post anything — it is usually simpler than you expect.