Complimentary insured shipping, both ways
Client care

Shipping policy

Complimentary, fully insured and signed for — what it costs, how long it takes, and who looks after your piece while it travels.

Diamond tennis bracelet
Free

shipping on every order, both ways

100%

insured for full value

2–4 days

US delivery for in-stock pieces

20+

countries we ship to

How your piece travels

Packed like it matters. Because it does.

Packed with careEvery piece travels in its presentation case, together with its grading certificate.
Fully insuredEach parcel is insured for its full replacement value from our bench to your door — at no cost to you.
Signature on deliveryNothing is left on a doorstep or with a neighbour. A signature is required, so your piece only reaches you.
Live trackingYour tracking number arrives by email the moment the parcel is collected and stays live until it is signed for.
From our bench to you

What happens after you order

  1. ConfirmedYou receive your order confirmation and, for made-to-order pieces, a firm dispatch date.
  2. Made & checkedIn-stock pieces leave within 2 working days; made-to-order pieces take 10–15 days.
  3. DispatchedShipped with FedEx, UPS or DHL — chosen for your destination — with tracking by email.
  4. DeliveredSigned for at your door, with its certificate. Usually 2–4 working days in the US.
The details

Everything you need to know

Complimentary shipping

Shipping is included on every order, in both directions, with no minimum spend. Insurance, signature service and secure packaging are part of sending something precious — never an extra at checkout.

Dispatch and making time

Pieces in stock leave us within two working days. Made-to-order pieces — including most settings and every ring built in our ring builder — take 10–15 days, and we confirm the date before you pay. We do not offer same-day dispatch.

Carriers and tracking

We ship with FedEx, UPS and DHL, chosen for each destination rather than by contract. Your tracking link arrives by email as soon as the parcel is collected.

International orders

We ship to more than twenty countries. Where duties and taxes can be settled before the parcel travels, we arrange it so nothing is owed on delivery. For orders inside the United States, sales tax is calculated at checkout — the figure you approve is the figure you pay.

Returns and resizing

Changed your mind? Send an unworn piece back within thirty days, with its certificate, for a full refund — the return postage is on us. The first resize in the first year is free wherever the design allows it.

Good to know

Shipping questions

Do I pay anything for shipping?
No. Shipping, insurance and signature service are included on every order, and so is the return label if you send something back.
How long does a made-to-order piece take?
10–15 days before dispatch — and we confirm the date before you pay.
Do you ship outside the United States?
Yes, to more than twenty countries. Where duties and taxes can be settled before the parcel travels, we arrange it so nothing is owed on delivery.
What if I am not home for delivery?
A signature is required, so the carrier will leave a notice and try again or hold the parcel for collection — it is never left unattended.
Need it by a date?

Tell us your moment.

Proposing on a particular day? Tell us before you order and we will confirm whether we can make and deliver it in time.